Vodafone Case
How are you today?
Vodafone
Introduction
• Vision
• The History of Vodafone
• Key Performance Indicators
• Strategy
• Services Portfolio
• Environmental Scanning
• The Future
• Questions?
What is Vodafone about?
• Vision for the future
• Interest in the customer
• Staff orientated
• Results driven
• World wide philosophy
The Vodafone Vision
• To be the world's mobile communications leader '' enriching customers' lives, helping individuals, businesses and communities to be more connected in a mobile world.
• Our customers use mobile communications to make their lives richer, more fulfilled, more connected. They will choose Vodafone because it is the best experience they can find.
• Through our leadership, our scale, our scope and our partnerships, Vodafone will bring online mobile services to the world.
• Vodafone will lead in making the mobile the primary means of personal communications for every individual around the world.
Vodafone Customers
• Vodafone customers have chosen to trust the group.
• In return, Vodafone must strive to anticipate and understand their needs and delight them with the services provided.
• Vodafone value customers above everything else and aspire to make their lives richer, more fulfilled and more connected.
• Vodafone must always listen and respond to each of its customers.
• Vodafone will strive to delight customers, anticipating their needs and delivering greater quality and more value, faster than anyone else.
Vodafone Employees
• Outstanding people working together make Vodafone exceptionally successful.
• Vodafone seek to attract, develop, reward and retain outstanding individuals.
• Vodafone believe in empowerment and personal accountability.
• Vodafone staff enjoy what they do.
• Vodafone believe in the power of its teams....
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