Organizational Behaviour
C A S E S T U D Y / S h E l l a U S T r a l I a / PA G E 1
Shell Enhances Team Performance and Cross-Cultural Understanding Using the Myers-Briggs Type Indicator Instrument
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A C a s e S tu d y o f S h e l l Au s t ra l i a
CASE STUDY AT A GLANCE
BUSINESS OVERVIEW
Shell is a major global energy organisation which has operated in australia since 1901 and employs approximately 3,000 people in australia. Shell finds, develops and supplies about one-third of australia’s petroleum requirements to over 50,000 customers.
MEETING THE LEARNING CHALLENGE AT S H E L L
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CHALLENGE
To enable members of a multi-cultural oil refinery team to achieve stronger engagement and affiliation and improved performance. The challenge involved addressing factors influencing the effectiveness of the team, including misunderstandings arising from differences of communication styles, decisionmaking preferences and cultural background. The team required an engaging learning framework, which would enable them to develop an agreed set of goals to improve team interactions and performance.
ob hart is all too aware of the challenge of achieving optimum performance with work teams comprising people from diverse backgrounds. as manager of Shell’s learning division in australia and the Oceania region, rob is engaged by managers and their teams to conduct development programs and interventions that not only improve individual and team effectiveness but also have an impact on the bottom line in a measurable way. he states, ‘Our organisation is truly global and a fascinating environment in which to operate as a learning and Development professional. almost 75% of our consulting work focuses on investigations into team dynamics’. as a global organisation, Shell employs over 104,000 people in 110 countries from a diverse range of cultural backgrounds, personalities and skills. On any given assignment rob can be working on-site at an oil refinery with highly technically skilled...
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