Om Project
Operations Management : Project
Operations management traces its origins of the Industrial Revolution. It concerns the passage from a mainly agricultural society to an industrial society. But, in the past few years, operations management has known many significant changes, involving many aspects of its : quality, reduction in invetory and costs, improving delivery and lead times.
Firstly, operations management is the way that companies can produce goods and services by using methods, concepts, technics and technologies. More precisely, management is the conversion process which “transforms inputs such as raw material and labour into outputs in the from of finished goods and services” [1].
Operations management is nowadays, really important for companies. Indeed, when operations management is done in a good way, it can improve productivity, our capability to understand customer needs, and thus, improve the standard of living of the citizens.
So, in this project, we are going to focus our explanations on the quality management. Quality is the ability of a product or service to meet customer needs. It is fundamental for improving operations : quality involves a company reputation, the product liability. That is why we are going to deal with its evolution, which tools and methods are used and why.
I- Definition and evolution of the quality
A) The beginning of the concept of quality
The concept of quality was developed in the Middle-Ages. This period represents the beginning of the industrialization and the idea of quality[2]. Indeed, Saint Louis asked merchants to write a Book of occupations which explained the obligations concerning quality, and the eventual punishments. Then quality expanded rapidly, during the Industrial Revolution but it is surely since the beginning of the twentieth century that manufacturers began to coordinate quality processes with practice.
B) The quality management with...
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