Eric And Kipsy Case Study
Table of contents
1. Introduction:- 3
2. Problems:- 3
2.1 To begin with identifying some of the problems occurred in the case study 3
2.2 Unsatisfied customers:- 4
2.3 Absenteeism:- 4
2.4 Applying the theory of Motivation: 4
2.5 Self-actualization needs 5
3. Motivational factors 5
3.1 Interest 6
3.2 Achievement 6
3.3 Recognition 6
3.4 Social contact 6
3.5 Money and tangibly rewards 6
3.6 The other six points below are not mentioned in her list however these 6
3.7 Kipsy Expectations 7
4. Lack of communication:- 7
4.1 Management, leadership and communication:- 8
5. Recommended solutions for 4-4.1 8
5.1 Establish a good relationship 8
5.2 Give a feedback 8
6. Recommendations and Solution for 2.2-2.3 9
6.1 Recognize individual differences 9
6.2 Match people to jobs 9
6.3 Use goals 9
6.4 Increase work quality 9
7. Perception: 10
8. Solutions and recommendations for 7: 10
8.1 Communicate to perceive each other 10
8.2 Sharing the common goal with the organization 11
9. To sum up: 11
10. Appendix 12
11. References 13
1. Introduction:-
This report aim to produce analysis on Eric and Kipsy case study as well as evaluate the problems which faced Eric “the new manager” and Kipsy “the clerk”, this paper will explain the nature of the problems also will identify the possible causes of the main problem from my point of view and find solutions and recommendations to the difficulties they have experienced within the organization.
2. Problems:-
2.1 To begin with identifying some of the problems occurred in the case study
• Salesmen- clients unsatisfied
• Falling sales- poor quality of information
• High absenteeism
• High staff turnover
• Lack of communication
• New manager- Eric- organising
• Over qualified- Kipsy- recognition
2.2 Unsatisfied customers:-
Clients were unsatisfied with the service as they always reserved on hold for long time moreover customers were promised to get their items on a specific date at a...
View Full Essay
