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Executive Summary
India has witnessed a revolution in the field of Human Resources; it has gone from being just a support function to being a strategic partner in the growth of businesses. It has transformed itself being merely Personnel Management ' maintaining records and ensuring statutory compliances, while doing the bare minimum to keep employee satisfaction on an even keel - to being an integrated part of the corporate machinery.
The HR function of 21st century India has made a transition from being ‘behind-the scenes’ support appendage to becoming the critical differentiator in business. Rapid globalization has made companies realize people are the key to growth, the only strategic resource that any enterprise truly needs. This has led to companies routinely using their innovative HR practices as their USP (Unique Selling Proposition) to keep up with the times in the wake of a rapidly changing labor landscape.
"Engagement" has become the search for the Holy Grail for employers in the 21st century. An engaged workforce is good for business. Employee engagement fosters and drives discretionary behavior, eliciting employees' highest productivity, their best ideas and their genuine commitment to the success of the organization. But organizations ' particularly multinationals with heterogeneous employee populations ' struggle with how to build and sustain engagement among employees.
“Empowerment” is the process of enabling or authorizing an individual to think, behave, take action, and control work and decision making in autonomous ways. It is the state of feeling self-empowered to take control of one's own destiny. Empowered employees have "responsibility, recognition for their ideas, satisfaction in accomplishment, power over what and how things get done, a sense of ownership, and the knowledge about the fact that they are important to the organization”. Ideally, empowerment of employees results in increased involvement, initiative,...