Benihana Of Tokyo
Assignment Questions
Q.01 Considerable success has been achieved by firms practicing TQM. Try to assess what TQM Means for Benihana of Tokyo business model and what are the expected benefits of TQM implementation at it?
TQM places responsibility for quality on all the members of the organization this is the opposed to earlier models of ‘quality control’ in which such responsibility was effectively confined to one particular organizational sector. So considering this in benihana restaurant it is not the responsibility of the tope management Rocky and the team but it is more of emphasizing on the input ,process and people , the team work and team involvement and empowerment is key beside clear vision mission and strategic objective.
TQM should be practices in all activity by management , by chefs, waiters ,front door staff , cleaning staff ,marketing , material and contract and all other involved on design ,produce and deliver the good and services.
The main benefits of implementing TQM at Benihana is costumer satisfaction and achieving organization objective .As a result of producing high quality goods and services that meet and exceed customer need and complied with service and product design (quality conformance ).
TQM will help Benihana understand customer need and design service based on this and will help Benihana, to design processes that facilitates doing the job right the first time, and track the result and extend the quality participation to the supplier this will help Benihana also to increase business and reduce losses due to wasteful practices which will lead to increase market share and profit. As Benihana restaurant business focus on human as a key source input, implementing TQM and Synergy will have a great positive impact on the service been delivered.
TQM is particularly appropriate for Benihana, since the company already adopts a holistic model as regards service environment, service delivery, interaction between staff and...
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